Shipping policy
Shipping Policy
Naturis - Shipping and Delivery
Thank you for choosing Naturis!
We are committed to providing a seamless shopping experience with efficient shipping and delivery options. Below, you'll find detailed information about our shipping process, estimated delivery times, and how to track your order.
Shipping Policy
At Naturis, we partner with reliable shipping services to ensure your orders arrive promptly and securely. All orders are processed within 1–2 business days after payment is confirmed.
Delivery Timeframe
We pride ourselves on fast and efficient delivery. The estimated delivery timeframe for your orders is 4–10 business days from the date your order is processed. Please note that this may vary depending on your location and external factors such as customs clearance, public holidays, or unforeseen circumstances.
Order Tracking
To keep you informed, we provide tracking for all orders. Once your order is dispatched from our warehouse, you’ll receive a confirmation email with a tracking number and a link to our tracking page. Use this information to monitor your package's journey in real time.
Shipping Rates
Naturis offers competitive and transparent shipping rates to ensure excellent value. Shipping costs are calculated based on your delivery address and the weight of the items in your cart. You can view the exact shipping cost during checkout before completing your payment.
International Shipping
We’re proud to serve customers worldwide with our international shipping options. Please note that delivery times for international orders may be longer due to customs procedures and varying regulations. Estimated delivery times will be provided during checkout.
Order Confirmation
After placing your order and confirming payment, you’ll receive an email with your order details. Please review this email carefully and contact our customer support team immediately if you notice any discrepancies.
Address Accuracy
For smooth delivery, please double-check your shipping information during checkout. Inaccurate or incomplete addresses may result in delays or failed deliveries, which Lumera cannot be held responsible for.
Customer Support
If you have questions, concerns, or need assistance with your order, our friendly customer support team is here to help. Reach out to us via the "Contact Us" page, and we’ll respond promptly.
At Naturis, we’re dedicated to exceeding your expectations with high-quality products and excellent service. Thank you for trusting us to meet your needs, and we look forward to delivering your orders quickly and securely.
Happy shopping!
The Naturis Team