Refund Policy

Naturis - Refunds & Returns Policy

At Naturis, your satisfaction is our top priority. We are committed to providing you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

  1. Returns Eligibility:
    We accept returns for products that are unused, unopened, and in their original packaging. However, for sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please inspect your order thoroughly upon arrival before opening any sealed packaging.

  2. Damaged or Defective Items:
    In the rare event that you receive a damaged or defective item, contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the item, and we will gladly replace it for you.

  3. Incorrect Orders:
    If you receive an incorrect item in your order, notify us within 7 days of receiving the package. We will work with you to arrange a return and provide a replacement or refund, based on your preference.

  4. Non-Returnable Items:
    To ensure the safety and well-being of our customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to, personal care products, cosmetics, intimate apparel, and any items that come into direct contact with the skin or body. Please review product descriptions carefully before purchasing.

  5. Refunds Processing:
    Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days. Please note that shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

  6. How to Initiate a Return:
    If your return meets the eligibility criteria, please contact our customer support team through our "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.

  7. Packaging Your Return:
    When returning an item, ensure it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure safe delivery.

  8. Exchanges:
    As we do not accept returns for opened items due to sanitary reasons, exchanges are not possible for such products. If you receive a damaged, defective, or incorrect item, please refer to sections 2 and 3 for assistance.

At Naturis, we value your trust and aim to deliver the best possible service. If you have any questions or concerns about our Refunds & Returns Policy, please don’t hesitate to reach out to our customer support team.

Thank you for shopping with us!
The Naturis Team